Love and passion are the energies that go into sourcing and/or creating all of the products offered on Soul Energy Designs. If you are not completely satisfied with your order, however, please do let us know as soon as you receive your order and let us see how we can help.
We only want that either you or your loved one is happy with your purchase. If you need to return your item, please review the information below that will assist you.
NOTE: Soul Energy Designs recommend that you return the order in a padded envelope and send by registered post (with tracking). If the returning order is lost or stolen in the mail, it is not the responsibility of Soul Energy Design to replace it.
Soul Energy Designs makes a great effort to package all items as carefully as possible in order to avoid any damage to the item en route to our customers. We have enjoyed great success in both our delivery turnaround and in having no damaged goods received by customers to date. A success that we are very keen to follow on with and that our wonderful customers can be entirely happy with their experience with Soul Energy Designs.
The item must be returned within 5 days of the notification to Soul Energy Designs with a shipping reference provided to us. Any item that is not notified to us as a ‘shipped return’ within that 5 day time frame, will no longer be accepted as a returned item. When returning damaged items please include the original packaging. Soul Energy Designs can arrange for either a refund and/or a replacement order if this is more preferable to you. Where a refund is requested for a damaged item, Soul Energy Designs will refund the shipping also under this circumstance.